阅读理解：As a manager in the service

阅读理解：

As a manager in the service industry sector,I've looked at hundreds of CVs in my time.They are not necessarily the bland documents some bosses mignt think they are!They are full of little pointers towards individuals* personalities and suitability for the job.The first thing I always look at is an applicant's employment record.I check for continuity and stability.If somebody has a long list of precious jobs, all of warying length, alarm bells start ringing.

Rather than an irregular route from job, what I hope to see is stable career progression. What does their career path look like—is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children,because in my experience they tend to beresponsible and reliable.

I never rely on CVs alone.We get applicants to fill in one of our own application forms.We ask why they've applied,whattheir aspirations and personsl goals are,andalsoabout their interests andhobbies andany clubsthey belong to.That gives you a useful insight into thier personality and lifestyle. The application form also enables to test how much people have actually been progressing in their careers.because we ask for details of the salaries they have received for each job.

It's always worth looking at CVs and designing application forms with great care.Taking on employees might berewarding,butit is also a big investment for any business.Mistakes in choosing staff can cost companies dear,so it makes sense to spend time ensuring you get the right person.

In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover.You need to take on people who understand that, and will want to stay.That’s why,when you’ve taken staff on,the next thing is getting the best out of them.

My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company.The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business,I talked to everybody individually,and looked for ways to make sure their particular skills benefited thecompany.

I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone.As aresult, I think the staffknew that and accepted my decisions, evenif they didn't agree withthem all.Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly,and were the key to turning the business round.They understood that we had to develop a professional reputation,and from then on the days of poor quality deliveries wereover.Lastly,I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all.Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.

According to the writer,why are CVs and application forms important?
A、Interviewing people is an expensive process.
B、They indicate whether applicants really want the job.
C、They indicate whether applicants are efficient or not.
D、Employing the wrong people can be disastrous.
【正确答案】：D
【名师解析】:根据作者的观点，简历和申请表之所以重要，是因为它们是筛选合适员工的重要工具。作者强调，招聘错误的员工可能会给公司带来巨大的损失，因此，通过仔细设计简历和申请表，可以更好地了解申请人的个性、职业稳定性、职业发展路径以及他们的个人目标和兴趣，从而帮助公司做出更明智的招聘决策。这些信息有助于预测申请人是否适合公司文化，是否可能长期为公司工作，以及他们是否具有所需的责任感和可靠性。因此，选项D "Employing the wrong people can be disastrous" 是正确的答案，因为它直接关联到作者提到的招聘错误可能带来的严重后果。