阅读理解：As a manager in the service

阅读理解：

As a manager in the service industry sector,I've looked at hundreds of CVs in my time.They are not necessarily the bland documents some bosses mignt think they are!They are full of little pointers towards individuals* personalities and suitability for the job.The first thing I always look at is an applicant's employment record.I check for continuity and stability.If somebody has a long list of precious jobs, all of warying length, alarm bells start ringing.

Rather than an irregular route from job, what I hope to see is stable career progression. What does their career path look like—is it all steps forward, or are there a lot of sideways moves? And I am always pleased to find a family person with children,because in my experience they tend to beresponsible and reliable.

I never rely on CVs alone.We get applicants to fill in one of our own application forms.We ask why they've applied,whattheir aspirations and personsl goals are,andalsoabout their interests andhobbies andany clubsthey belong to.That gives you a useful insight into thier personality and lifestyle. The application form also enables to test how much people have actually been progressing in their careers.because we ask for details of the salaries they have received for each job.

It's always worth looking at CVs and designing application forms with great care.Taking on employees might berewarding,butit is also a big investment for any business.Mistakes in choosing staff can cost companies dear,so it makes sense to spend time ensuring you get the right person.

In the service sector, one of the aims of companies is to maintain and improve customer service, and this is achieved partly through low staff turnover.You need to take on people who understand that, and will want to stay.That’s why,when you’ve taken staff on,the next thing is getting the best out of them.

My management style comes from the days when I took over my first business, an ailing road haulage firm which I was certain I could turn into a profitable company.The first thing is to treat others as you'd like to be treated yourself. As soon as I took over the business,I talked to everybody individually,and looked for ways to make sure their particular skills benefited thecompany.

I didn't have much experience then of managing people, but above all I always tried to be fair and honest with everyone.As aresult, I think the staffknew that and accepted my decisions, evenif they didn't agree withthem all.Also, bosses must be able to communicate. You also need to create team spirit, and build on the strength of the team. I explained my plans for the company to all the staff, and let them all know what I needed from them. The lorry drivers responded brilliantly,and were the key to turning the business round.They understood that we had to develop a professional reputation,and from then on the days of poor quality deliveries wereover.Lastly,I am a great believer in profit-sharing. It takes a team to make a company work, so profits should be shared by all.Job satisfaction is important, but it doesn't pay the rent. Shared profit and bonuses help to strengthen team spirit by giving everyone a common goal that they work towards together.

One reason why the writer was successful in her first business was that__________.
A、she was used to dealing with people
B、she was open with the staff
C、the business was already doing well when she started
D、the staff agreed with all her decisions
【正确答案】：B
【名师解析】:在这段阅读理解材料中，作者分享了自己作为服务行业经理的招聘经验。她强调了在招聘过程中，除了查看简历外，还会让应聘者填写公司特定的申请表，以获取更多关于应聘者的信息。作者认为，招聘员工是一项重要的投资，选择正确的员工对公司至关重要。此外，作者还分享了自己管理风格的看法，包括公平、诚实、沟通、团队精神和利润共享等要素。 根据题目和答案，作者在她的第一家公司取得成功的原因之一是她对员工的开放性。她通过与员工的沟通，确保每个人的技能都能为公司带来好处，并且她总是尝试公平和诚实地对待每个人。因此，员工们接受了她的决策，即使他们并不总是同意。这种开放性建立了员工的信任，有助于提高团队精神和公司的整体表现。所以正确答案是选项B：她对员工开放。